Question 1

What is Tourq Cheran?

Accepted Answer

Tourq Cheran is a multi-vendor fashion and lifestyle marketplace that connects shoppers with a diverse range of products across fashion, home decor, and furniture categories. We provide a curated shopping experience featuring products from carefully selected vendors.

Question 2

How do I create an account?

Accepted Answer

To create an account, click on the "Register" button in the top right corner of the website. You'll need to provide a valid email address, create a password, and fill in some basic information. Once registered, you can track orders, save items to your wishlist, and enjoy a more personalized shopping experience.

Question 3

Is my personal information secure?

Accepted Answer

Yes, we take data security very seriously. All personal information is encrypted and stored securely. We never share your personal information with third parties without your consent. You can read more about our data practices in our Privacy Policy at https://tourqcheran.com/privacy.

Question 4

How do I place an order?

Accepted Answer

To place an order, browse our products, select the items you want, and add them to your cart. When you're ready to checkout, click on the cart icon, review your items, and follow the checkout process. You'll need to provide shipping information and payment details to complete your order.

Question 5

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted connections.

Question 6

How can I track my order?

Accepted Answer

Once your order has shipped, you'll receive a shipping confirmation email with tracking information. You can also track your order by logging into your account and viewing your order history, or by visiting our Order Tracking page at https://tourqcheran.com/order-tracking.

Question 7

Can I change or cancel my order?

Accepted Answer

You can request changes or cancellation within 1 hour of placing your order, as long as it hasn't been processed for shipping. To do this, contact our customer service team immediately. After this window, we cannot guarantee that changes or cancellations can be accommodated.

Question 8

How long will it take to receive my order?

Accepted Answer

Delivery times depend on your location and the shipping method you choose at checkout. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. For more detailed information, please visit our Shipping Policy page at https://tourqcheran.com/shipping-policy.

Question 9

Do you ship internationally?

Accepted Answer

Yes, we ship to select international destinations. International shipping typically takes 7-21 business days, depending on the destination country and customs clearance processes. Please note that international customers are responsible for any customs duties, taxes, and import fees.

Question 10

Is free shipping available?

Accepted Answer

Yes, we offer free standard shipping on orders of $250 or more within the continental United States. Select products or promotional events may also qualify for free shipping at lower order values.

Question 11

What is your return policy?

Accepted Answer

You can return most new, unopened items within 30 days of delivery for a full refund. Used or opened items may be returned within 14 days if they are defective, damaged, or significantly different from what was described. For more details, please visit our Returns & Refunds page at https://tourqcheran.com/returns.

Question 12

How do I return an item?

Accepted Answer

To initiate a return, contact our customer service team via email or our contact form to request a return authorization. Once approved, you'll receive instructions for packaging and shipping the item back to us. Please note that you are responsible for return shipping costs unless the return is due to our error.

Question 13

How long does it take to process a refund?

Accepted Answer

Once we receive and inspect your return, we will process your refund within 3-5 business days. It may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider.

Question 14

How can I become a seller?

Accepted Answer

To become a seller on Tourq Cheran, visit our Become a Seller page at https://tourqcheran.com/vendor-register. You'll need to complete an application form and provide information about your products, business, and brand. Our team will review your application and contact you within 5-7 business days.

Question 15

What are the fees for selling on Tourq Cheran?

Accepted Answer

We use a simple, transparent pricing model: a small platform fee on each sale with no monthly subscription fees. There are no listing fees or hidden charges. You can also use our optional pay-per-use marketing features like homepage promotions, email campaigns, and social media ads to boost your visibility.

Question 16

How and when do I get paid?

Accepted Answer

Payments are processed every two weeks for all orders that have been delivered and are past the return window. Funds are transferred directly to your designated bank account. You can view your sales, fees, and payment history in your vendor dashboard.

Frequently Asked Questions — Tourq Cheran

Shopping

Shipping & Delivery

Returns & Refunds

Selling on Tourq Cheran